All returns for refund, exchange, or store credit must be sent back to Othentic within 14 days of receiving your package. Items marked ‘Final Sale’ cannot be returned, exchanged, or refunded.

We reserve the right to deactivate customer accounts if we identify unusual or excessive returns activity. 

Return Requirements

All returns must have the security ribbon intact. We will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear. All original packaging and hangers must be included in order to receive a full refund/store credit.

We reserve the right to refuse any return that does not meet our requirements.

Restocking Fee

There is a £20 restocking fee per order for orders requesting a refund. Returns requesting store credit or exchange will not receive a restocking fee.

We offer one free exchange per order. If you decide to return your exchange item(s), the £20 restocking fee will apply.